Professional Development: Customer Service

by | Apr 15, 2020 | Uncategorized

There are lots of approaches to customer service, and many different ways to think about it.  It is one of the things people request the most information about, and not surprisingly there are a lot of archived webinars about this topic! Here are just a few!  (And...

Professional Development: Basic Technology

by | Apr 13, 2020 | Uncategorized

I have heard from many library directors that one of the trickiest things in terms of staffing during this time of closure has been working with staff members who either don’t have great access to technology at home OR who are not confident about using...

Closing Checklist

by | Mar 18, 2020 | Uncategorized

Barb Krueger of Deer Park shared the checklist she created to help her remember all the details she needed to keep track of when closing the library due to COVID-19.  Hopefully this may be of use to you if you haven’t yet closed–or even if you have! Reply...